Returns and Exchanges

ONLINE RETURNS POLICY:

If you are not 100% satisfied with your purchase, please return to us within 14 days of receiving your item, we offer an online store credit or exchange or in the case of a faulty item we offer a full refund.

Where an online store credit is given, the credit will only be valid for a 12 month period from the date it was issued, if the online store credit exceeds the 12 month period, it will become invalid and must be forfeited.

  • Returned items must be in original condition, unaltered, no pins/tape attached, unused/unworn and unwashed, with all tags, labels and hanging ties still attached.
  • Garments that have been soiled with anything including make-up, deodorant marks, iron marks, cigarette smoke or body odour will not be accepted for exchange or store credit.

Please note: we do not cover return shipping costs.

*Faulty Garments and Wear & Tear
COSTA MODA & INTU the Label garments are made with luxury quality fabrics and need to be handled with care to ensure a long lifespan of that garment. Pulled threads are not the responsibility of the manufacturer. Please take care with jewellery, handbags, car seat belts, and rough surfaces, all of which can rub and snag the fabric. Garments with pilling are not deemed as faulty. Always check the care label sewn into the garment for how to care for your garment. Any garments suspected to be faulty must be returned to COSTA MODA Head Office for review. 

Print returns form 

Please return items, along with your returns form to: 

Costa Moda - returns
Unit 17/6-8 Enterprise Street
Molendinar QLD Australia 4214

COSTA MODA BOUTIQUE RETURNS POLICY:

If you wish to return a garment that was purchased in one of our COSTA MODA Boutiques, the garment must be returned back to the same boutique within 14 days of purchase.

Please note: we are unable to accept returns for items purchased in our boutique if you have changed your mind or made a wrong selection.

You can choose to have an exchange or credit to the store where goods are, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

Where a store credit is given, the credit will only be valid for a 12 month period from the date it was issued, if the Store credit exceeds the 12 month period, it will become invalid and must be forfeited.

  • Your original receipt is required as proof of purchase. 
  • Returned items must be in original condition, unaltered, no pins/tape attached, unused/unworn and unwashed, with all tags, labels and hanging ties still attached.
  • Garments that have been soiled with anything including make-up, deodorant marks, iron marks, cigarette smoke or body odour will not be accepted for exchange or store credit.

GIFT VOUCHERS POLICY: 

Gift vouchers purchased online or in one of our boutiques, cannot be redeemed for cash.
COSTA MODA  Gift Vouchers have a validity period of 12 months from date of purchase. If your voucher exceeds this period, the voucher is no longer valid and must be forfeited.